Mirabelli's research question is “What is a menu and what does it mean to have a literate understanding of one.” He states this in the last sentence of the sixteenth paragraph under the heading marked ‘the menu’ on page 544. Mirabelli collected his data through direct participation, observation, field notes, documents, interviews, tape recordings, and transcriptions. He was able to collect his data thorough direct participation and observation because he was a waiter and was able to experience it all first hand. Mirabelli finds that the waiter or waitress’s understanding of the menu to be a very important mode of communication in their success.
During Mirabelli’s research process I believe he found many things out about the importance of the menu and having a literate understanding of it. He tells us that the menu is a genre all on its own and that the words used on it tend to be jargon specific to the particular restaurant you’re in. He explains that often times same or similar words do not mean the same thing at different restaurants.
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